Could Google follow the sad history of other once-leading companies? It doesn’t take going out on a limb to believe that Google’s appearance of impregnability is only an appearance. Dominant companies can and do lose their position despite superior products, clear market leadership, vast resources and brilliant employees. Harvard Business School Prof. Clayton Christensen has […]
Customers Included: How to Transform Products, Companies, and the World – With a Single Step by Mark Hurst My rating: 5 of 5 stars An essential read if you care about the customer experience. This book is both an argument for attending seriously to customer experience and a how-to guide. The two authors have been […]
The first computer I ever seriously used was an Apple II plus. It was also the first computer (other than the typesetters) acquired by the little weekly newspaper where I worked in Santa Barbara, CA. We agonized a bit between the Apple and the first-generation IBM PC. But a comparably equipped Apple was a bit […]
Not every offer to help is a passive-aggressive effort to assert control.
It’s unfair that the burden is on employees to make ignorant bosses understand. But that burden is far greater if they don’t.
For best results, attack the person and the problem.
Bureaucracy is the most practical cure for irreconcilable differences.
You do not owe the company any share of your peace of mind.
If someone insists on picking up the check, let them. Do not argue.
Even prompt people arrive late if they value their own time.