Review: Customers Included: How to Transform Products, Companies, and the World – With a Single Step

Customers Included

Customers Included: How to Transform Products, Companies, and the World – With a Single Step by Mark Hurst My rating: 5 of 5 stars An essential read if you care about the customer experience. This book is both an argument for attending seriously to customer experience and a how-to guide. The two authors have been […]