Today a marketing research video showed a respondent talking about her laptop. Her affection was so palpable that, as the analysis pointed out, it looked like she was ready to embrace it. And for good reason. It truly is not just a unit for computing. It’s the place where she keep so much that is important by any fair measure — probably all the pictures of who she loves and where she’s been, all the music she listens to, all the phone numbers she calls. It’s got all the letters she’s written, and most of the answers. It’s where she
Continue readingCategory: Business
A Theory of Corporate Incompetence
Even the most brilliant, historically proven governing strategies can come to grief. The Russian czars relied on a track record of dimness, bureaucratic idiocy and stubbornness to create mass fatalism. But that cocoon was breached by the disasters of the Great War. Russians who had put up with their rulers’ incompetence for decades had finally had enough. Now we see our own triumphant incompetent, George W. Bush, continuing to reel from Hurricane Katrina. Sometimes even the most cynical public actually expects performance from its highest leaders. It may be premature to expect actual heads to roll, but it does seem
Continue reading