The whole problem with the world is that fools and fanatics are always so certain of themselves, and wiser people so full of doubts. — Bertrand Russell That uncertainty is an unyielding fact of existence is hardly controversial. It’s in the wisdom of the ages, after all — we’re here today, gone the next, who […]
Jack Fuller is a member of that unlucky generation of journalists who were in charge when the online flood started to swamp the newspaper industry. Contrary to some popular cliches, Fuller and many of his colleagues were well aware of the challenges posed by the Internet and tried very hard to turn them into opportunities. […]
Could Google follow the sad history of other once-leading companies? It doesn’t take going out on a limb to believe that Google’s appearance of impregnability is only an appearance. Dominant companies can and do lose their position despite superior products, clear market leadership, vast resources and brilliant employees. Harvard Business School Prof. Clayton Christensen has […]
Customers Included: How to Transform Products, Companies, and the World – With a Single Step by Mark Hurst My rating: 5 of 5 stars An essential read if you care about the customer experience. This book is both an argument for attending seriously to customer experience and a how-to guide. The two authors have been […]
The Deal from Hell: How Moguls and Wall Street Plundered Great American Newspapers by James O’Shea My rating: 3 of 5 stars If you lived within the orbit of Tribune Co. or the L.A. Times within the last decade, this book will be interesting to you. It’s a quick read with a number of fine […]
The Lean Startup: How Today’s Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses by Eric Ries My rating: 4 of 5 stars If the test of a good business book is how many ideas inspire you to take notes, this one passes quite nicely. I especially like the arguments for replacing a prioritization culture […]
The first computer I ever seriously used was an Apple II plus. It was also the first computer (other than the typesetters) acquired by the little weekly newspaper where I worked in Santa Barbara, CA. We agonized a bit between the Apple and the first-generation IBM PC. But a comparably equipped Apple was a bit […]
Not every offer to help is a passive-aggressive effort to assert control.
It’s unfair that the burden is on employees to make ignorant bosses understand. But that burden is far greater if they don’t.
For best results, attack the person and the problem.